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What should I do when my Dallas home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your loved ones – against the multitude of risks you may face, like break-ins, fire, and flooding. Although your home might be ready, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Dallas home alarm system goes off? The blaring of an alarm is likely to be shocking, bewildering, and might cause panic. Your best bet is to stay calm and adhere to these straightforward guidelines.

Actions to Take When Your Home Alarm System In Dallas Triggers

You never want to be in this dilemma, but it’s also why you ordered a home alarm system from the outset. You’re woken up in the wee hours of the morning with the distinct blasting of an alarm after a home security component has been tripped. So what is your next move?

  1. Try not to panic. This is easier said than done when your home security alarm is blasting, and your pulse is racing. But keeping yourself calm is the optimal way to assess what is happening. Avoid the impulse of trying to deal with the emergency on your own but instead allow your monitoring agents and first responders to perform their job.
  2. Take care of your family members. Your main focus should be your family and moving them out of harm’s way. In the case of a burglary, this might mean going to a predetermined secure area as far away from entrances as possible. The trespasser was in all likelihood already scared off by the alarm, but it’s always smart to take extra precaution. If there’s smoke or flames, please vacate your house immediately.
  3. Grab your phone. Most homeowners keep their phones with them at all times these days, but you may neglect to take it during an emergency. You’ll want to have it. You’ll have the opportunity to keep in contact with your monitoring professionals and get notifications through your home security app.

Work With Your 24-hour Monitoring Team

The moment your home alarm system in Dallas goes off, your 24/7 monitoring professionals will act immediately. Their first move is to validate your alarm, and that includes reaching out to you. The procedure they abide by is based on the type of emergency. For example, if the emergency is of a medical nature, a single effort will be made to contact you before first responders are deployed. In the event of a break-in - the most common kind of alarm - a monitoring agent will abide by these procedures to get in touch with you:

  • An attempt will be made to reach you via the touchscreen interface. You will typically be required to supply a passcode.
  • If that effort doesn’t result in a reply, a call is made to your principal contact number.
  • A second number or your primary contact person is attempted next.
  • If you still can’t be reached, nearby police are deployed.
  • Your monitoring agents will attempt to reach you again once the proper authorities are alerted.

If you're not able to communicate with the monitoring team, don’t fret. Assistance will still be sent even when you're not available to verify the emergency.

Prepare for any emergency with a Vivint home alarm system in Dallas

Stay ready for any situation with a modern home alarm system in Dallas from Vivint. Call (469) 812-8953 to start the customization of your property’s defense today.