Work With Your 24-hour Monitoring Team
The moment your home alarm system in Dallas goes off, your 24/7 monitoring professionals will act immediately. Their first move is to validate your alarm, and that includes reaching out to you. The procedure they abide by is based on the type of emergency. For example, if the emergency is of a medical nature, a single effort will be made to contact you before first responders are deployed. In the event of a break-in - the most common kind of alarm - a monitoring agent will abide by these procedures to get in touch with you:
- An attempt will be made to reach you via the touchscreen interface. You will typically be required to supply a passcode.
- If that effort doesn’t result in a reply, a call is made to your principal contact number.
- A second number or your primary contact person is attempted next.
- If you still can’t be reached, nearby police are deployed.
- Your monitoring agents will attempt to reach you again once the proper authorities are alerted.
If you're not able to communicate with the monitoring team, don’t fret. Assistance will still be sent even when you're not available to verify the emergency.
Prepare for any emergency with a Vivint home alarm system in Dallas
Stay ready for any situation with a modern home alarm system in Dallas from Vivint. Call (469) 812-8953 to start the customization of your property’s defense today.